betjil Privacy Policy

1 Introduction

betjil ("we", "us", "our") operates the online betting and casino platform available at betjil.biz (the "Platform"), serving players primarily based in Bangladesh. We are committed to protecting and respecting the privacy of all users who access our Platform and to handling personal data responsibly and transparently.

This Privacy Policy describes how betjil collects, uses, stores, shares, and protects personal data provided by players ("you", "your") in connection with their use of the Platform. It should be read alongside betjil's Terms & Conditions and Responsible Gaming Policy, which together form the full set of agreements governing your relationship with betjil.

By registering an account or continuing to use the betjil Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this policy, you must cease using the Platform and contact us to close your account.

This policy is written in English, which is the official language of the betjil Platform. If you require clarification on any section, please contact our support team at [email protected].

2 Data We Collect

betjil collects the following categories of personal data in connection with the operation of your account:

2.1 Registration & Identity Data

• Full legal name
• Date of birth
• Residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or elsewhere in Bangladesh)
• Email address
• Mobile phone number
• Username and hashed password

2.2 Verification (KYC) Data

• National Identity Card (NID) number and image
• Passport or driving licence number and image (where provided as an alternative to NID)
• Selfie or proof-of-identity photograph (where requested)
• Proof of payment method ownership (e.g., bKash or Nagad account registration confirmation)

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts in BDT (৳), timestamps, and payment method identifiers
• Mobile wallet account identifiers (bKash, Nagad, Rocket, Upay) — note that PINs and full wallet credentials are never stored by betjil
• Partial card details (last four digits, card type) for Visa and Mastercard transactions — full card numbers are not stored
• Bonus and promotional credit history

2.4 Gaming & Betting Activity Data

• Bet placement history, stake amounts, game selections, and bet outcomes
• Casino game session data (game title, provider, session duration, wagering amounts)
• Sports betting selections (cricket BPL, IPL, T20 World Cup, ICC events, and other markets)
• Bonus wagering progress and promotional participation records

2.5 Technical & Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type
• Session start and end times, pages visited, and features used within the Platform
• Referral source (how you arrived at the betjil Platform)

2.6 Communications Data

• Records of support correspondence sent to or received from [email protected]
• Feedback, complaints, and dispute submissions
• Records of responsible gaming requests (deposit limit settings, self-exclusion requests, cooling-off periods)

3 How We Collect Your Data

betjil collects personal data through the following means:

• Direct submission: Data you provide when you register an account, complete KYC verification, make a deposit or withdrawal, place a bet, contact support, or participate in a promotion.
• Automated collection: Technical data collected automatically when you visit or interact with the betjil Platform, including through cookies, server logs, and analytics tools. See Section 7 for full details on cookies.
• Payment processors: Transaction confirmation data passed back to betjil by payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) after a successful deposit or withdrawal is initiated.
• Identity verification services: Where betjil uses a third-party KYC verification provider to assist in confirming the authenticity of identity documents, that provider may pass verification results back to betjil. The provider is bound by confidentiality and data protection obligations.
• Responsible gaming disclosures: Information you voluntarily provide when requesting deposit limits, self-exclusion, or other responsible gaming tools through the betjil Platform or support team.

4 Legal Basis for Processing

betjil processes your personal data on the following legal bases:

5 How We Use Your Data

betjil uses the personal data it collects for the following specific purposes:

5.1 Account Operations

To create, maintain, verify, and administer your betjil account; to authenticate your identity when you log in; to apply responsible gaming restrictions you have requested; and to process account closure where requested.

5.2 Payment Processing

To facilitate deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard); to verify that payment accounts are registered in your name (preventing third-party funding); and to maintain an accurate transaction history for your account.

5.3 Verification & Compliance

To verify your age and identity in compliance with our 18+ policy; to fulfil Know Your Customer (KYC) and anti-money laundering (AML) obligations; and to cooperate with lawful requests from financial authorities or law enforcement where legally required.

5.4 Platform Security & Fraud Prevention

To detect and prevent fraudulent activity, multi-accounting, bonus abuse, collusion, and other forms of prohibited conduct described in betjil's Terms & Conditions; to monitor for unusual account behaviour that may indicate security compromise; and to protect the integrity of betting markets.

5.5 Responsible Gaming

To monitor gaming patterns that may indicate problem gambling behaviour; to apply deposit limits, session reminders, cooling-off periods, or self-exclusion restrictions at your request or, where legally required, proactively; and to provide you with access to responsible gaming tools and resources.

5.6 Customer Support

To respond to your enquiries, resolve disputes, investigate complaints, and maintain a record of support interactions for quality assurance purposes.

5.7 Promotions & Marketing

To administer bonuses and promotions you have opted into; to send you personalised promotional offers via email or SMS where you have given explicit consent; and to measure the effectiveness of marketing campaigns. You may withdraw consent for marketing communications at any time by contacting [email protected].

5.8 Platform Improvement

To analyse aggregate usage patterns, identify platform performance issues, test new features, and improve the overall player experience on betjil. Analytics conducted for this purpose use aggregated or anonymised data wherever possible.

6 Data Sharing & Disclosure

betjil does not sell or rent your personal data to any third party. We may share your data in the following limited circumstances:

6.1 Payment Service Providers

Your transaction data is shared with the relevant payment provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to the extent necessary to process deposits and withdrawals. Each payment provider is bound by its own privacy policy and data security standards.

6.2 Identity Verification Partners

Where betjil uses a third-party identity verification service to assist with KYC processes, your verification documents and results may be processed by that partner. All such partners are contractually required to process data solely for verification purposes and to maintain appropriate security standards.

6.3 Game Content Providers

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token or anonymous player identifier to initiate game sessions. betjil does not share your full name, contact details, or payment information with game providers.

6.4 Legal & Regulatory Authorities

betjil may disclose personal data to government bodies, law enforcement agencies, or financial intelligence units where required to do so by applicable law, court order, or lawful authority request. In such cases, betjil will disclose only the minimum data necessary to comply with the legal obligation.

6.5 Fraud Prevention & Security Services

betjil may share data with fraud prevention services or cybersecurity partners where necessary to protect the Platform, other players, and betjil from fraudulent, abusive, or unlawful activity. Such disclosures are made on a need-to-know basis.

7 Cookies & Tracking Technologies

betjil uses cookies and similar tracking technologies on its Platform to ensure proper functionality, maintain session security, and gather anonymised analytics. The following types of cookies may be used:

Most browsers allow you to refuse or delete cookies through their settings. Please note that disabling essential cookies may prevent certain Platform features — including login and bet placement — from functioning correctly. Analytics and functional cookies can generally be disabled without affecting core functionality.

betjil does not use third-party advertising cookies or cross-site tracking technologies that share your browsing behaviour with external ad networks.

8 Data Retention

betjil retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal requirements. The following retention guidelines apply:

• Account data (registration information): Retained for the duration of your active account, plus a minimum of 5 years following account closure to satisfy fraud prevention and legal compliance obligations.
• KYC / identity verification documents: Retained for a minimum of 5 years from the date of verification or account closure (whichever is later), in line with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, in compliance with financial record-keeping obligations.
• Betting and gaming activity logs: Retained for a minimum of 2 years from the date of activity, and up to 5 years where the data relates to a dispute or investigation.
• Support correspondence: Retained for 3 years from the date of the last communication, or longer if the correspondence relates to an unresolved dispute or legal matter.
• Marketing consent records: Retained for the duration of your consent and for 2 years following any withdrawal of consent, to demonstrate compliance.
• Technical / session logs: Retained for up to 12 months from the date of collection, after which they are automatically purged or anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data that can no longer be linked to any individual may be retained indefinitely for statistical and analytical purposes.

9 Your Privacy Rights

betjil respects your rights over your personal data. The following rights are available to all registered Players:

10 Data Security

betjil implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key security controls in place include:

• SSL/TLS encryption: All data transmitted between your browser or device and betjil's servers is encrypted using current SSL/TLS standards. Any attempt to intercept communications in transit is protected against by this encryption layer.
• Password security: Passwords are stored in hashed form using industry-standard cryptographic algorithms. betjil employees cannot view your plaintext password and will never ask you to share it.
• Access controls: Access to personal data within betjil's systems is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational requirement can access player data, and all access is logged.
• Intrusion detection: betjil's systems are monitored continuously for unusual access patterns, login anomalies, and potential security threats. Detected threats trigger automated lockouts and manual investigation.
• Secure data storage: Personal and financial data is stored on hardened, encrypted servers. Physical access to server infrastructure is restricted and monitored.
• Vendor security assessments: Third-party service providers that handle betjil player data are assessed for security compliance prior to engagement and are contractually required to maintain appropriate data protection standards.

While betjil takes all reasonable steps to protect your personal data, no internet-based platform can guarantee 100% security. In the event of a data breach that poses a risk to your rights, betjil will notify affected players without undue delay and take immediate remedial action.

11 Children & Minors

betjil is strictly an 18+ platform. We do not knowingly collect personal data from any person under the age of 18. The registration process includes an age declaration, and betjil's KYC verification procedures are designed to identify and block underage registrations.

If betjil discovers or is notified that a registered account belongs to a person under 18, the account will be immediately suspended, all associated funds will be forfeited, and all personal data held in connection with that account will be securely deleted in accordance with our data retention procedures.

If you believe a minor has registered an account on betjil, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

12 Third-Party Links

The betjil Platform may contain references to game providers and payment partners. While betjil takes care to work only with reputable third parties, we are not responsible for the privacy practices of external organisations. Each third-party provider operates under its own privacy policy.

betjil does not embed third-party advertising networks, social media tracking pixels, or affiliate tracking technologies that transmit your personal browsing data to outside parties. Any links present on the Platform that lead away from betjil.biz are clearly identifiable, and users should review the relevant third-party privacy policy before submitting personal data on any external site.

13 Policy Updates

betjil reserves the right to update or amend this Privacy Policy at any time. Changes may be made in response to new legal requirements, operational changes, or improvements in our data handling practices. The effective date at the top of this document will be updated whenever a material change is made.

Where a change materially affects how we use your personal data, betjil will notify registered players by email to the address associated with their account prior to the change taking effect. Continued use of the betjil Platform following notification of a policy update constitutes acceptance of the revised Privacy Policy.

We encourage all players to review this Privacy Policy periodically to stay informed about how betjil protects their data. If you have questions about any changes, contact our support team at [email protected].

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way betjil handles your personal data, please contact our support team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

When contacting us about a data rights request, please include your registered username and a clear description of your request so that we can locate your records and respond efficiently. We may need to verify your identity before processing certain requests to ensure your data is not disclosed to an unauthorised party.